Working in the “New Normal”

July 2020 Store Opening Hours Update

After carefully considering government guidance  and scientific advice, we’ve concluded we can continue to safely serve visiting divers without defaulting on the indoor 2m social distancing rule during store opening hours with mitigating measures for situations where that distance may have to reduced.

JULY STORE OPENING:
Friday through Sunday (3 days) between 9am and 5pm. Cylinder fills available between 10am-4pm.
Closed Monday through Thursday unless by prior appointment for fittings, equipment etc. (No fills)

As always we continue our global deliveries via our online shop dirdirect.com every day.

You’ll all appreciate that in the period ahead we have to minimise the number of people in and around the premises at any one time while restricting access to certain indoor areas for mutual safety and to meet covid-secure requirements. This means taking steps to avoid congestion in front of the premises as well as limiting the number of customers inside the store at any one time – and even limiting number of staff on site to enable a safe working environment.

In a nutshell, to make this work, we’re having to ask divers who only need cylinder fills to follow our outdoor procedures and continue to wait outside, at social distancing or in their parked cars. (Due to limited indoor floor space and need of social distancing, we will also be providing cylinder fills those days but as an outdoor service  – running the gas station separate to the retail store.)

This separation of services will allow a safe number of shoppers to be in the store at the same time while those only wanting air or gas fills can be served outside in an equally safe (and distanced) manner. If a store customer requires a fill, this will be organised by a member of staff during his/her shopping experience.

This will then enable fellow divers who need to purchase equipment, get kit advice, servicing and suit fitting etc. to gain safe and socially distanced access to the store area.

Needless to say, we will be observing social distancing in all interactions with visitors, hand sanitisers will be available to visitors,  disinfectants will be in continuous use, staff will wear face shielding and/or gloves for any closer contact or servicing, customers will be provided with disposable gloves and masks where required, the till will be shielded with perplex at all times and entry-exit to the store will be regulated for safety. For 2020 current air and gas prices check out our Gas Fill pages and please note we can no longer do 300 bar fills.

* Please note that in any instance the changing room, toilet facilities, compressor area and upstairs will remain closed to all visitors until further notice and there will be no indoor sitting available.

 Outdoor Services (Cylinder Fills)

Please:

  • Wait outside
  • Respect social distancing
  • Avoid obstructing shop entrance

Once you arrive and park up please:
Keep your cylinders in the car to avoid congestion
If they are to be filled, remove all equipment from cylinders
Ring bell and wait outside for attendance
Pay by card and receive fill ticket
Place ticket on tank(s)
Bring cylinders to drop-off point as guided
Wait outside or in car during fill
(Unless any indoor services are required)
Pick up fills at collection point when completed
(If Gas Fill: Analyse, sign and date checkout form)

Indoor Services (Sales, Suit Fittings, Servicing & Hire)

Please:

  • Avoid congestion at door
  • Maintain social distancing
  • Do not enter until asked in

Once you arrive and park up please:
Ring bell and wait to be asked in
Inform us at door if you also need fills during your shopping
(A member of staff will organise for your fill and open a tab)
Wear a face covering as soon as you enter
Use hand sanitiser
Wear provided gloves if required by staff
Retain social distancing at all times and follow any signs
Avoid unnecessary handling of items
Comply with guidance on not touching certain items

Countdown to a “New Normal”

15 June 2020 Update

 

With the lifting of restrictions on non-essential retail, we’re planning to test our revised procedures by opening the store to customers over 20/21 and 27/28 June (weekends). On these days the store will be open to shoppers 9am to 5pm.

Due to limited indoor floor space and need of social distancing, we will also be providing cylinder fills those days but as an outdoor service from 10am to 4pm – running the gas station separate to the retail store.

With our new system eventually extending to weekdays, we need to have different procedures for sales, servicing & hire (indoor services) and those only needing cylinder fills (outdoor services) for the foreseeable future.

This separation of essential and ancillary will allow a safe number of shoppers to be in the store at the same time while those only wanting air or gas fills can be served outside in an equally safe (and distanced) manner.

If a store customer requires a fill, this will be organised by a member of staff during his/her shopping experience.

You’ll all appreciate that in the period ahead we have to minimise the number of people in and around the premises at any one time while restricting access to certain indoor areas.

This means taking steps to avoid congestion in front of premises, as well as limiting the number of customers inside the store at any one time – and even limiting number of staff on site to enable a safe working environment.

In a nutshell, to make this work, we’re having to ask divers who only need cylinder fills to follow our outdoor procedures and continue to wait outside, at social distancing or in their cars.

This will then enable fellow divers who need to purchase equipment, get kit advice, servicing and suit fitting etc. to gain safe and socially distanced access to the store area.

Please note that in any instance the changing room, toilet facilities, compressor area and upstairs will remain closed to all visitors until further notice and there will be no indoor sitting available.

Needless to say, we will be observing social distancing in all interactions with visitors, hand sanitisers will be available to indoor visitors who we will request to wear face covering during their stay, shielding for till operations is in place and entry-exit to the store will be regulated for safety. For 2020 current air and gas prices check out our Gas Fill pages.

Procedures

Outdoor Services (Cylinder Fills)

Please:

  • Wait outside
  • Respect social distancing
  • Avoid obstructing shop entrance

Once you arrive and park up please:
Keep your cylinders in the car to avoid congestion
If they are to be filled, remove all equipment from cylinders
Ring bell and wait outside for attendance
Pay by card and receive fill ticket
Place ticket on tank(s)
Bring cylinders to drop-off point as guided
Wait outside or in car during fill
(Unless any indoor services are required)
Pick up fills at collection point when completed
(If Gas Fill: Analyse, sign and date checkout form)

Indoor Services (Sales, Suit Fittings, Servicing & Hire)

Please:

  • Avoid congestion at door
  • Maintain social distancing
  • Do not enter until asked in

Once you arrive and park up please:
Ring bell and wait to be asked in
Inform us at door if you also need fills during your shopping
(A member of staff will organise for your fill and open a tab)
Wear a face covering as soon as you enter
Use hand sanitiser
Wear provided gloves if required by staff
Retain social distancing at all times and follow any signs
Avoid unnecessary handling of items
Comply with guidance on not touching certain items

* We have to limit the number of customers in the store at any given time. Where possible 1 from each household to give other visitors an opportunity.  There may also be instances we might have to limit the time spent in store.