April Store Opening

PHASED OPENING AS OF APRIL 12

April 9, 2021
Hello everyone! We’re finally getting there with some more caution and patience that will have to remain in place until May 17.

But the good news is that as of April 16 Friday we will be opening the store as well as the cylinder fill station to visitors Friday through Sunday.

Friday | Saturday | Sunday + Bank Holiday Mondays
Store open 9am and 5pm
Cylinder fills 10am to 4pm

From the weekend of April 16-18 until the next step on May 17, cylinder filling and walk-in visits will be limited to those three days only, in the form of an extended 3-day weekend.

Due to space issues and to provide appropriate social distancing for shoppers, we will continue to request those requiring only cylinder fills to wait outside for an operator to complete their request. Equipment servicing bookings and pickups may also be finalised outdoors for staff safety as well as yours.

In a nutshell as of April 12 to May 17:

  • Store front 9am-5pm | Cylinder fills 10am-4pm only on Friday, Saturday, Sunday + Bank Holiday Mondays
  • The gas station will remain closed Monday through Thursday
  • Shop visits for suit fittings and equipment purchases by appointment Monday through Thursday

For an appointment in advance of a visit where we can ensure a Covid secure environment and have staff present for your arrival, please call us on 01305 824 555 or send us an email on info@underwaterexplorers.co.uk .

FAQ - What's the plan for after May 17?

If all goes well and there are no changes in the easing of restrictions, we are hoping to be able to open the store 5 days a week as of May 21 – Friday 9am to 5pm with cylinder fills available during those days only (including Sundays and Bank Holidays). During the subsequent months of the year and until further notice, the store and gas station will be closed on Wednesday and Thursdays – allowing for stock take and processing of online orders.

FAQ - Do I need an appointment after May 17?

Not as of May 21 Friday. The store will be open 5 days a week, Friday, Saturday, Sunday, Monday and Tuesday both for equipment purchases and cylinder fills between 9am and 5pm. We would still strongly recommend contacting us in advance if you plan to come down for a drysuit or undersuit fitting so we can reserve time for you on any one of those 5 days.

FAQ - Is there any change with Online Orders?

No, as before (and even throughout the lockdown) we  continue processing and shiping online orders 7 days including weekends and holidays with staff  on-site every day of the week to deal with any email or phone enquiries. The only difference this year is our plan to keep the store front closed to visits Wednesday and Thursdays with no effect on stock take, shipments, online purchases and processing.

FAQ - What about social distancing, masks etc.?

Calssified as “non-essential retail” we will continue to implement any current measures to maintain a Covid-secure environment for your visits, in accordance with government guidelines. At current and until further notice or relaxation by the government we follow social distancing and face covering recomendations in store with hand sanitisers available for visitors on entry and exit.

As always we will continue to put up Covid-19 upates on store opening hours and other developments on Our Facebook Pages.

Please read our Covid-Secure Measures prior to a visit:

– Social distancing rules remains in place in store
– Visitors are required to continue to wear face coverings/masks inside
– Visits for only cylinder fill and servicing will be handled outdoors
– If you display any symptom or have been in contact with anyone else displaying  known Covid-19  symptoms, we request you cancel your visit

General Guidance for Visits:

The Store will be operating a “ring bell for entry” system as before to allow for required social distancing inside. At any given time a maximum of 6 visitors will be allowed into the centre for it to remain within Covid-secure arrangements due to limited floor space. Toilets and upstair facilities will remain closed. Visitors entering the premises will continue to be provided hand sanitiser on entry and exit. Store staff will continue to operate behind screens or wearing face masks.

The following poster will be visible outside as guidance for shoppers and those requiring cylinder fills:

UE Covid 19 Door Sign

Underwater Explorers is a Covid-secure workplace.

UE Covid Secure